Phrases Sharing and Responding to Complaints

We're taking full responsibility for this.

C1

Meaning

We admit our fault and will rectify the situation.

Example sentences

John: 'The order was never delivered.'

Alice: 'We're taking full responsibility for this. We'll resend it immediately.'

John: 'We're taking full responsibility for this. We'll provide clearer instructions.'

Alice: 'The instructions were unclear.'