Phrases Sharing and Responding to Complaints

I can only imagine your disappointment.

B2

Meaning

Expressing empathy for the customer's negative feelings.

Example sentences

John: 'My holiday was ruined by the weather.'

Alice: 'I can only imagine your disappointment. That's a real shame.'

John: 'I can only imagine your disappointment. I was looking forward to it too.'

Alice: 'The concert was canceled.'