Phrases Sharing and Responding to Complaints

I can see why you're upset.

B1

Meaning

Showing empathy for their negative feelings.

Example sentences

John: 'My package was damaged.'

Alice: 'I can see why you're upset. Let's arrange a replacement.'

John: 'I can see why you're upset. We apologize for the inconvenience.'

Alice: 'The event was poorly organized.'