Phrases Handling Complaints and Apologies

I'm working on it.

B1

Meaning

I'm actively trying to solve the problem.

Example sentences

John: 'When can I expect an update?'

Alice: 'I'm working on it. I'll let you know as soon as I have more information.'

John: 'I'm working on it. It's taking a bit longer than expected.'

Alice: 'Any progress on my request?'